Creating safer workplaces starts with understanding the risks that employees may face, particularly during client interactions. On September 10, 2025, at 1:00 PM EST, the Public Services Health & Safety Association (PSHSA) will be hosting the third session in its Workplace Violence Risk Assessment Series, titled “Assessing the Risk of Violent Behaviour: Individual Client Risk & De-Escalation”
This 1.5-hour distance learning webinar will provide valuable insights into identifying early signs of escalating behaviour and applying proactive strategies to keep workers safe. Participants will also learn how to use PSHSA’s Individual Client Risk Assessment Tool (VAT)—a practical resource designed to help organizations better evaluate and manage potential risks.
What You’ll Learn
Attendees will gain actionable knowledge and skills, including:
How to identify behaviours linked to an increased risk of violence
How to recognize the early signs of escalation
Practical de-escalation techniques to reduce risk
Strategies for integrating triggers and assessment findings into individualized care planning
Approaches for communicating risk effectively while minimizing stigma
In addition, representatives from the Ministry of Labour, Immigration, Training and Skills Development (MLITSD) will provide important updates on legislative requirements, such as:
Establishing protocols for summoning immediate assistance
Ensuring workers are informed when individuals with a known history of violence pose a potential risk
Who Should Attend
This session is open to everyone and is particularly beneficial for employers, supervisors, and front-line staff who interact with clients in any capacity. Whether you are in healthcare, social services, or any customer-facing environment, this webinar will provide strategies and tools that can be applied to a variety of workplace settings.
Event Details
Date: September 10, 2025
Time: 1:00 PM EST
Duration: 1.5 hours
Mode of Delivery: Distance Learning (Online)
Learn More and Register
For full details or to register for this valuable training opportunity, visit the official event page here.
Supporting Safer Workplaces
At Norbram, we believe in the importance of sharing resources that help protect the health and safety of workers across industries. This PSHSA webinar provides employers and employees with practical tools and knowledge to recognize risks early and respond effectively—helping to create safer, more supportive work environments for everyone.
Don’t miss this opportunity to gain expert insights and actionable strategies for reducing workplace violence risks and fostering a culture of safety.
